We put people at the heart of what we do. All of our employee’s are important to us, regardless of their position or their job title. Each and every person contributes to the success of the company and we recognise and cherish that.
Each one of our clients and their customers deserve the very best service. For a company like ours, with a great reputation in South Africa and the U.K, this begins with our recruitment process.
“Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability”. Anne M. Mulcahy.
Choosing the right people, in terms of attitude, focus and application coupled with transferable experience, skills and knowledge form the pillars upon which are training program is built.
It is crucial that our staff want to progress, they want to succeed, they want to be ambitious because this drives their will to improve and succeed. At Consumer Connect, high quality training and development, both personal and professional, ensures that we are supporting our staff to become better employees and people.
From the first minute, a new employee arrives they are welcomed with a friendly, family orientated environment that focuses both on the needs of individual but also on the harmony of the team.
Feedback is critical tool for personal and professional development and that feedback has to be a two way process. Together and collectively, we overcome problems to find forward facing solutions. This approach, which puts management alongside our employee’s provides us with an opportunity to develop professional relationships that are more productive for us and for you.
Each one of our employee’s are developed in such a way that they are more skilled, more knowledgeable and more confident, than they were when they arrived.
A position with Consumer Connect, provides all of our employees with market awareness, communication skills, end to end product knowledge, sales techniques and increased self esteem. The personal and professional development you will receive here, will ensure that you will be a fully trained Life Insurance Sales Agent and this opportunity will provide you with the an effective stepping stone into a career within the financial services sector.
At Consumer Connect, we expect our employee’s to meet our extremely high standards of performance and professionalism. In order for them to do this, we ensure that they are made welcome, they are provided with support and an excellent training package.
“Employees are a company’s greatest asset – they’re your competitive advantage. You want to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company’s mission.” Anne M. Mulcahy.
Our training package will cover a whole range of modules, which will up skill our new employee’s in the areas of sales techniques, customer service, objection handling, rapport building, elevator pitch, in depth knowledge of products and providers, customer needs assessment, compliance, the law and the use of our dialer and I.T. systems.
After this period of skills and knowledge training, each employee will enter into a period of experiential learning, what we like to call ‘learning by doing’. This is when the new employee will be allocated an experienced member of staff to be their ‘call buddy’. They will shadow their call buddy and their call buddy will mentor them until the new employee becomes more confident and self sufficient.
We encourage our employees to take ownership of their own learning and identify their own strengths and weaknesses, in order that they receive the best possible support, advice and guidance. Every employee has a voice and they are encouraged to use it. We respect the opinions and feedback of all our staff because together we are stronger and more knowledgeable than we are alone. We also quality control the work our employees undertake, whether that is through data performance statistics, observations or call recordings.
It is integral to our success that each and every person fully understands their role and their responsibilities and they are able to respectfully interact with others. In our minds, a happy employee is a performing employee. Therefore, after the initial induction training, each employee receives daily, sometimes hourly, on the job training, coaching and mentoring, so they can improve their performance and grow. It is essential that you are able to smile whilst you dial and learn whilst you earn.
If you are interested in joining the Consumer Connect Family, please click on the link Join Our Team
and complete the short personal details form and upload your CV/Resume.