About

Consumer Connect

High tech call centre

We operate a high tech call centre with 24 hours access, which can adapt to different time zones across the world.

English speaking workforce

We employ a highly trained english speaking workforce, who are skilled in all aspects of customer service.

Worlds major brands

We are currently supporting some of the worlds major brands problem solve their day to day operational issues.

Consumer Connect is a solutions focused global outsourcing centre, which allows businesses to outsource business operations, whether that be lead generation, sales, administration or P.A. work. We support businesses to deliver their core services, which provides them with greater stability, more time to focus on development and greater growth opportunities.

We are located in Sunningdale one of the thriving and well established business hubs in Durban, South Africa.

We operate a high tech call centre with 24 hours access, which can adapt to different time zones across the world.

We employ a highly trained English Speaking workforce, who are skilled in all aspects of customer service who have experience of working with international partners and have in depth knowledge of the retail, communications and financial services sectors.

We are currently supporting some of the worlds major brands problem solve their day to day operational issues. Whether that be providing their customer service desks, increase their exposure to consumers or generating customers on multiple verticals platforms.

We can offer support campaigns through a highly trained and dedicated team of call centre agents, whether that be five, fifty or five hundred. We are flexible and dynamic enough to adapt to the needs of our business customers, both small and large.

We can shape a bespoke service to suit your needs. Through our team of business development managers, we can tailor make campaigns to meet the demands of your business.

We believe in having key people in the right positions. We have a combined experience of over 50 years within our senior management team. Our representatives are experienced in forging new relationships, innovating new ways of working and delivering high quality services.

Our Values

We embrace and promote Excellence, Fairness, Integrity and Inclusion.

We are excellent because we strive to be the very best we can be. Improvement for us is a process that never ends. For us, every day is a school day. We encourage this attitude in each one of our employees. We believe the culmination of this positive attitude to hard work and a desire to improve is demonstrated by excellent client and customer service.

We demonstrate fairness and integrity, as we do what we say we are going to do. We are clear about the service we can deliver and that will be the service you receive. Furthermore, the quote you receive will be the price you pay. We do not hide behind hidden extras, nor do we mislead or deceive our clients.

We are inclusive because we respect and value each and every individual we work with and work alongside, whether they are an employee, client, customer or competitor. In a world, where profits often come before people, we believe people are the key to profitability and everybody has right to be treated with
dignity, so they can realise their full potential.

“ It always seems impossible until it’s done”
- Nelson Mandela

  • “We could input into the training of those working on our campaign, control the messaging and we could control the level of customer service, it was a quick and easy solution to our needs without the hassle of managing a labour intensive service on a day to day basis”

    - Sarah

  • “After speaking with Consumer Connect, it was an easy decision to make; they do what they are good at, and that enables us to do what we are good at. ”

    - Grace

  • “Out-sourcing for us was more efficient and more cost effective. Yes, we could have developed our own call centre, recruited and trained our own staff but why would we want to reinvent the wheel”

    - Robert

  • “The best thing is I can now focus my energies on business development and blue-sky thinking”

    - Thomas

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